Support
Support Information
We provide support for our plugins. For the fastest and most reliable response, we recommend that you contact us via the contact form at the bottom of this page whenever possible. You can also reach us through the following methods.
- Preferred contact method: contact form at the bottom of this page
- Email: support@194dbaudio.com
- Business Hours: Monday - Friday, 10:00 - 18:00 (JST)
- Response Time: Usually within 24 hours
Frequently Asked Questions
How do I install the plugin?
Run the downloaded installer and follow the instructions. After installation, restart your DAW to make the plugin available.
Which DAWs are supported?
The plugin is available in VST3, AU, and AAX formats, making it compatible with major DAWs such as Logic Pro, Pro Tools, Cubase, and FL Studio.
What is your refund policy?
Due to the nature of digital downloads, we generally cannot offer refunds after purchase or payment is completed. However, if you experience technical issues or believe there has been a false representation, please contact us through the support form.
How can I get technical support?
Please contact us through the support form. We typically respond within 24 hours.
Contact Us
Please click the button below to access our contact form.
Open Contact Form